Terms of Service

Effective date: 30 September 2025
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1. Acceptance of These Terms

Welcome to Workshore. These Terms of Service (“Terms”) form a legal agreement between you and The Workshore Technologies Private Limited (“Workshore,” “we,” or“us”), which operates the website located at https://workshore.io and provides a suite of web development, design, migration, maintenance, SEO, and AI services (collectively, the“Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy.

If you do not accept or agree to these Terms, you must not access or use the Services. You represent that you have the authority to enter into these Terms on behalf of yourself or any entity you represent and that you are at least 18 years old. If you are under 18, you may not use the Services.

2. Definitions

Account – The record created when you sign up for a Workshore subscription package or otherwise engage our Services.

Client, you, or your – The individual or company accessing or using the Services.

Service Package – A subscription plan or bespoke project scope specifying the features, deliverables, pricing, and terms of engagement for Workshore’s Services.

Deliverables – The design files, code, reports, or other materials produced by Workshore as part of a Service Package.

Subscription – A recurring billing arrangement under which Workshore provides Services on an ongoing basis in exchange for a flat monthly fee.

Client Manager – The Workshore team member assigned to act as your main point of contact.

Slack Updates – Status updates or communication delivered via Slack or another agreed‑upon channel.

3. Services

Workshore offers Services that include (but are not limited to) web design, Webflow development, website migrations, e‑commerce builds, content management system (“CMS”) development, SEO optimization, AI integrations, and ongoing site maintenance. We provide these Services through subscription packages as well as fixed‑scope projects. The details of your selected Service Package, including deliverables, timelines, pricing, and any revision limits, are set out on our website and/or in a separate proposal or Statement of Work (“SOW”).

3.1. Subscriptions and Flat Rates

Some Services are offered through subscription packages that carry a flat monthly fee. Subscriptions allow you to submit an unlimited number of requests or tasks during each billing cycle, subject to the queueing and prioritization rules described below. Unless otherwise specified, subscriptions do not include automated online payment; after you select a package we will send you an invoice and payment link. Your subscription begins once payment is received and recurs monthly until cancelled. You are responsible for any taxes associated with the subscription.

3.2. Requests, Revisions, and Queueing

You may submit multiple tasks or projects under a subscription; however, we typically work on one request at a time in the order received. When a request is completed, you may submit a new one. Revisions are unlimited within the scope of the original request, but excessive revisions that materially change the scope may require a new request or an additional fee. We will communicate via Slack or another agreed‑upon channel to update you on progress.

3.3. Starting Work and Timelines

For subscription packages, work generally begins within 48 business hours of confirming payment and receipt of all materials (e.g., content, images, branding guidelines, access credentials) needed to start the task. For fixed‑scope projects, start dates and milestones will be specified in the SOW. Timelines are estimates and may change if you delay in providing materials or approvals.

3.4. Roadmap and Project Planning

We may provide an outline or roadmap of anticipated milestones and deliverables, especially for large or multi‑phase projects. Roadmaps are for planning purposes only and are not guaranteed deadlines. We reserve the right to adjust the roadmap based on resource availability, changes in scope, or other factors. We will keep you informed of any material changes.

3.5. Communication and Client Manager

Workshore assigns a Client Manager to be your primary contact for day‑to‑day communications. You agree to communicate project requirements, feedback, and approvals through your Client Manager. We will send Slack updates or emails to keep you informed about the status of your tasks and to request input. Timely feedback helps us maintain momentum and deliver your requests effectively.

4. Payment and Invoices

4.1. Invoicing

After you submit a subscription request or accept a project proposal, we will send you an invoice and payment link. The invoice will reflect the flat rate or fixed fee agreed upon, along with any applicable taxes. Payment is due upon receipt unless otherwise specified. We will not begin work until we receive payment.

4.2. Renewals and Late Payment

For subscriptions, we will send you a new invoice before each renewal date. Your subscription will renew automatically upon payment. If payment is late, we may pause work and your access to our Services until payment is received. We reserve the right to assess late fees or suspend or terminate your account for non‑payment.

4.3. No Refunds

Fees paid for subscriptions and project retainers are non‑refundable once work has commenced. If you cancel your subscription before the end of a billing cycle, you will not receive a refund for the remaining portion of the cycle.

5. User Responsibilities

You are solely responsible for (a) providing accurate and complete information about your business and project requirements; (b) supplying all necessary assets (e.g., content, logos, images) that you have the right to use; (c) reviewing deliverables promptly and providing clear feedback; and (d) complying with all applicable laws and regulations. You must not use the Services to store or transmit infringing, discriminatory, libellous, defamatory, obscene, or otherwise unlawful material; to impersonate another person or entity; to upload viruses or malicious code; or to engage in any activity that could harm Workshore or others. We may suspend or terminate your access if you violate these obligations.

6. Intellectual Property

6.1. Ownership of Deliverables

Upon full payment of all fees due, and subject to these Terms, Workshore hereby assigns to you all right, title, and interest in the deliverables we create specifically for you (excluding any pre‑existing materials, third‑party assets, or open‑source code incorporated therein). You grant Workshore a limited license to use your name, logo, and deliverables in our portfolio and marketing materials unless you notify us in writing that you do not consent.

6.2. Pre‑Existing and Third‑Party Materials

Workshore retains all rights in any design elements, code libraries, frameworks, tools, or processes that we develop independently or use across multiple projects. You receive a non‑exclusive license to use these materials solely in connection with the delivered project. Third‑party assets (e.g., fonts, stock images, plugins) are subject to the terms of their respective licenses; you are responsible for complying with those terms and for paying any associated licensing fees unless otherwise agreed.

7. Confidentiality

Each party (“Receiving Party”) agrees to keep confidential and not to disclose to any third party any information of the other party (“Disclosing Party”) that is identified as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Confidential Information includes technical information, business plans, customer lists, pricing, and any data marked as confidential. The Receiving Party may use Confidential Information only for the purpose of performing obligations under these Terms. Confidentiality obligations do not apply to information that is public, was known to the Receiving Party before disclosure, was independently developed, or is required to be disclosed by law.

8. Disclaimer of Warranties

The Services and all deliverables are provided on an “as is” and “as available” basis. Workshore does not warrant that the Services will meet your requirements, operate without interruption, or be error‑free. To the fullest extent permitted by law, Workshore disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, and non‑infringement. You use the Services at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, Workshore and its employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services or inability to use them. This includes lost profits, lost data, loss of goodwill, or business interruption. Workshore’s total cumulative liability for any claim under these Terms shall not exceed the amount you paid to Workshore in the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in such cases, Workshore’s liability will be limited to the extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Workshore, its directors, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) any materials or data you provide; or (d) your violation of any rights of a third party. Workshore reserves the right to assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with Workshore in asserting any available defences.

11. Termination

Either party may terminate a subscription or project engagement upon written notice if the other party materially breaches these Terms and fails to cure the breach within ten (10) days of receiving notice. Workshore may suspend or terminate your access immediately if: (i) you fail to pay amounts due; (ii) you violate the Acceptable Use terms; (iii) your conduct could harm our reputation or users; or (iv) we are required to do so by law. Upon termination, all rights granted to you will cease, and you must immediately stop using the Services. Any sections that by their nature should survive termination (e.g., payment obligations, confidentiality, liability limitations) will remain in effect.

12. Governing Law and Disputes

These Terms are governed by the laws of India, without regard to its conflict‑of‑laws principles. Any disputes arising from or relating to these Terms or the Services will be resolved through good‑faith negotiations. If we cannot resolve a dispute informally within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Mumbai, India. You consent to personal jurisdiction and venue in those courts. Consumers in the European Union may have mandatory rights under local consumer‑protection laws, and this clause does not limit such rights.

13. Compliance with Laws

You represent and warrant that you are not located in a country subject to an Indian government embargo or listed on any Indian government list of prohibited or restricted parties. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, rules, and regulations.

14. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision will be interpreted to reflect the parties’ intentions and the remaining provisions will remain in effect. Our failure to enforce any right or provision of these Terms is not a waiver of future enforcement of that right or provision.

15. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will endeavour to provide notice through email or by posting an updated version on our website. Changes are effective when posted unless a later date is specified. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

16. Contact Us

If you have any questions about these Terms or need to provide notice under these Terms, please contact us at:

Workshore Technologies Private Limited
Email: hello@workshore.io
Address: Unit No. 511, Pranik Chambers, Sakinaka Road,
Andheri (E), Mumbai City, Maharashtra, India 400072